HealthyHarvest Farms receives a large number of customer queries daily. They use Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero help in categorizing and prioritizing these tickets, thereby improving operational efficiency.
The AI-powered knowledge base of Deskhero is an invaluable tool for HealthyHarvest. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant content. This feature helps the support team to quickly find solutions to customer queries, thereby reducing response times.
HealthyHarvest also uses the AI-generated suggested replies feature of Deskhero. By analyzing past tickets and responses, the AI can suggest the most appropriate reply for a particular query. This not only saves time for the support team but also ensures consistency in the responses.
Deskhero's website scraping feature is another tool that HealthyHarvest uses to keep their knowledge base updated. This feature automatically extracts and updates information from relevant websites to the knowledge base.
Finally, the comprehensive search bar powered by AI enhances the efficiency of HealthyHarvest's support team. It allows them to quickly find relevant information from the vast amount of data available.
How does Deskhero's AI help in improving operational efficiency?
Deskhero's AI helps in categorizing and prioritizing tickets, generating relevant content for the knowledge base, suggesting appropriate replies, and enhancing search results. All these features contribute to improving operational efficiency.
How does the AI-powered knowledge base reduce response times?
The AI-powered knowledge base uses data from previous tickets, knowledge base articles, and uploaded files to generate relevant content. This helps the support team to quickly find solutions to customer queries, thereby reducing response times.
How does the website scraping feature update the knowledge base?
The website scraping feature automatically extracts and updates information from relevant websites to the knowledge base. This ensures that the support team always has the most recent and accurate information at their disposal.
* This article provides an example of how a fictive company in the Growing of other vegetables industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
