GreenLeaf Veggies receives numerous inquiries daily about their farming methods, product availability, and delivery options. They use Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero help in categorizing and prioritizing these tickets based on their urgency and relevance.
The AI-powered knowledge base of Deskhero is a significant asset for GreenLeaf. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant content. This feature helps GreenLeaf's support team to quickly find solutions to customer queries, thereby improving response times.
Deskhero's AI also generates suggested replies for the support team. By analyzing past tickets and responses, the AI can suggest the most appropriate reply for a particular query. This not only saves time for the support team but also ensures consistency in the responses.
GreenLeaf also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. This ensures that the support team always has the most recent and accurate information at their disposal.
Finally, the comprehensive search bar powered by AI enhances the efficiency of GreenLeaf's support team. It allows them to quickly find relevant information from the vast amount of data available.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets. It then categorizes and prioritizes them based on their urgency and relevance.
How does the AI generate suggested replies?
The AI analyzes past tickets and responses using OpenAI Embeddings. It then generates the most appropriate reply for a particular query.
How does the website scraping feature work?
Deskhero's website scraping feature automatically extracts and updates information from relevant websites to the knowledge base.
* This article provides an example of how a fictive company in the Growing of other vegetables industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
