Papaya Paradise receives numerous queries daily about their papaya cultivation techniques, product availability, and shipping details. The volume of tickets was overwhelming their customer support team, leading to delayed responses and customer dissatisfaction.
With Deskhero, they were able to structure their data lists, manage tickets effectively, and use custom fields to categorize queries. The kanban board provided a visual representation of the workflow, enabling them to track the progress of each ticket.
The advanced AI capabilities of Deskhero were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI could generate suggested replies. This significantly reduced the time taken to respond to customer queries.
Deskhero's AI also enhanced search results, making it easier for the support team to find relevant information. The AI could scrape website data and use it to improve the knowledge base, further enhancing the support team's efficiency.
Overall, Deskhero's AI capabilities have transformed Papaya Paradise's customer support, improving response times and customer satisfaction.
How has Deskhero improved Papaya Paradise's customer support?
Deskhero has streamlined Papaya Paradise's customer support by structuring data lists, managing tickets effectively, and using AI to generate suggested replies and enhance search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings and scraped website data to enhance search results, making it easier for the support team to find relevant information.
* This article provides an example of how a fictive company in the Growing of Papayas industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
