Tropical Treasures often received complex queries about their papaya growing techniques, which required detailed responses. Their existing knowledge base was insufficient, leading to long response times and customer dissatisfaction.
They turned to Deskhero for a solution. Using Deskhero's structured data lists and custom fields, they were able to categorize and manage their customer queries more effectively.
Deskhero's AI capabilities played a crucial role in improving their knowledge base. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI could generate new knowledge base articles. This greatly enriched their knowledge base, providing more comprehensive responses to customer queries.
Additionally, Deskhero's AI could scrape website data to further enhance the knowledge base. This made it easier for the support team to find relevant information and respond to queries more efficiently.
Thanks to Deskhero, Tropical Treasures has significantly improved their knowledge base and customer support services, leading to increased customer satisfaction.
How has Deskhero improved Tropical Treasures' knowledge base?
Deskhero's AI capabilities have enriched Tropical Treasures' knowledge base by generating new articles using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
How does Deskhero's AI enhance the knowledge base using website data?
Deskhero's AI can scrape website data and use it to enhance the knowledge base, making it easier for the support team to find relevant information.
How has Deskhero improved Tropical Treasures' customer support services?
By enriching the knowledge base and making it easier to find relevant information, Deskhero has improved Tropical Treasures' customer support services and increased customer satisfaction.
* This article provides an example of how a fictive company in the Growing of Papayas industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
