Papaya Pioneers was struggling with a high volume of customer queries and an inefficient support workflow. This led to long response times and customer dissatisfaction.
They implemented Deskhero to manage their support workflow. Using Deskhero's structured data lists, custom fields, and kanban board, they were able to categorize and track their customer queries more effectively.
Deskhero's advanced AI capabilities were instrumental in improving their response efficiency. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This greatly reduced the time taken to respond to customer queries.
The AI also enhanced search results, making it easier for the support team to find relevant information. Furthermore, the AI could scrape website data to improve the knowledge base, further streamlining the support workflow.
With Deskhero, Papaya Pioneers has significantly improved their support workflow and response efficiency, leading to increased customer satisfaction.
How has Deskhero improved Papaya Pioneers' support workflow?
Deskhero has streamlined Papaya Pioneers' support workflow by structuring data lists, managing tickets effectively, and using AI to generate suggested replies and enhance search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings and scraped website data to enhance search results, making it easier for the support team to find relevant information.
* This article provides an example of how a fictive company in the Growing of Papayas industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
