Nutty Acres has a vast customer base that frequently has inquiries about their peanut products, farming practices, and delivery schedules. The company uses Deskhero's AI capabilities to manage these inquiries effectively. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time it takes for Nutty Acres' customer support team to respond to inquiries, as they can use the suggested replies as a starting point and customize them as needed.
Additionally, the AI enhances search results, making it easier for the customer support team to find relevant information quickly. This feature is particularly useful when dealing with complex inquiries that require detailed knowledge of Nutty Acres' farming practices.
Deskhero's AI capabilities have also made it possible for Nutty Acres to provide 24/7 customer support. The AI can handle simple inquiries on its own, freeing up the customer support team to focus on more complex issues.
Overall, Deskhero has enabled Nutty Acres to provide faster, more efficient customer support, leading to increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI embeddings as above to enhance search results, making it easier to find relevant information quickly.
Can Deskhero's AI handle customer inquiries on its own?
Yes, Deskhero's AI can handle simple inquiries on its own, freeing up the customer support team to focus on more complex issues.
* This article provides an example of how a fictive company in the Growing of Peanuts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
