Peanut Paradise has a comprehensive knowledge base that includes information about their products, farming practices, and delivery schedules. However, managing this knowledge base and finding relevant information quickly was a challenge. That's where Deskhero's AI capabilities came in.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies and enhance search results.
This feature has made it much easier for Peanut Paradise's customer support team to manage the knowledge base. They can now find relevant information quickly and easily, which has significantly reduced response times.
Additionally, the AI's ability to generate suggested replies has improved the accuracy of the team's responses. They can now provide customers with detailed, accurate information about Peanut Paradise's products and practices.
Overall, Deskhero's AI capabilities have significantly improved Peanut Paradise's knowledge base management and customer support.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This makes it easier to manage the knowledge base and find relevant information quickly.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI generates suggested replies based on relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This helps ensure that responses are accurate and detailed.
Has Deskhero's AI improved response times?
Yes, by making it easier to find relevant information and generating suggested replies, Deskhero's AI has significantly reduced response times.
* This article provides an example of how a fictive company in the Growing of Peanuts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
