Golden Groundnuts receives a high volume of customer support tickets daily, ranging from product inquiries to delivery issues. Managing these tickets efficiently was a challenge until they started using Deskhero's AI capabilities.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, which has significantly reduced the time it takes to respond to tickets.
Additionally, the AI enhances search results, making it easier for the customer support team to find relevant information when dealing with complex tickets. This has improved the quality of their responses and increased customer satisfaction.
Deskhero's AI capabilities have also enabled Golden Groundnuts to provide 24/7 customer support. The AI can handle simple tickets on its own, allowing the customer support team to focus on more complex issues during working hours.
Overall, Deskhero's AI capabilities have transformed Golden Groundnuts' ticket management process, making it more efficient and effective.
How does Deskhero's AI help manage tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies and enhance search results, making it easier to manage and respond to tickets.
Can Deskhero's AI handle tickets on its own?
Yes, Deskhero's AI can handle simple tickets on its own, allowing the customer support team to focus on more complex issues.
Has Deskhero's AI improved the quality of responses?
Yes, by making it easier to find relevant information and generating suggested replies, Deskhero's AI has improved the quality of responses and increased customer satisfaction.
* This article provides an example of how a fictive company in the Growing of Peanuts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
