RaisinGlow Farms was facing challenges with their knowledge base. Customers were finding it difficult to locate relevant information, leading to an increase in support tickets.
By implementing Deskhero, RaisinGlow Farms was able to leverage the platform's AI capabilities to enhance their knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and improve search results.
The improved search results made it easier for customers to find the information they needed, reducing the number of support tickets. This allowed the customer support team to focus on more complex issues, improving their efficiency.
Moreover, Deskhero's AI also generates suggested replies using OpenAI's ChatGPT, further reducing the workload of the customer support team.
Overall, Deskhero's AI capabilities have significantly improved the effectiveness of RaisinGlow Farms' knowledge base and customer self-service.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content and improve search results in the knowledge base.
How does Deskhero's AI reduce the workload of the customer support team?
Deskhero's AI generates suggested replies using OpenAI's ChatGPT, automating the ticket response process and reducing the workload of the customer support team.
How does Deskhero improve customer self-service?
By improving the search results in the knowledge base, Deskhero makes it easier for customers to find the information they need, improving customer self-service.
* This article provides an example of how a fictive company in the Growing of Raisin Grapes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
