SunKissed Vines was struggling with an increasing volume of customer queries and complaints related to their products and services. They needed a solution that could help them manage these issues efficiently and effectively.
By implementing Deskhero, SunKissed Vines was able to leverage the platform's advanced AI capabilities to automate their ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhanced the search results in their knowledge base, making it easier for customers to find the information they need. This reduced the number of tickets generated, freeing up the customer support team to focus on more complex issues.
Furthermore, Deskhero's custom fields and structured data lists allowed SunKissed Vines to categorize and prioritize tickets based on their urgency and importance. This ensured that critical issues were addressed promptly, improving customer satisfaction.
Overall, Deskhero's AI capabilities have transformed SunKissed Vines' customer support process, making it more efficient and effective.
How does Deskhero's AI automate the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, automating the ticket response process.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content in the knowledge base and provide more relevant search results. This makes it easier for customers to find the information they need.
How does Deskhero help in prioritizing tickets?
Deskhero's custom fields and structured data lists allow companies to categorize and prioritize tickets based on their urgency and importance. This ensures that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Growing of Raisin Grapes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
