SnuffCo uses Deskhero's AI capabilities to manage their increasing volume of customer support tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries, improving efficiency and customer satisfaction.
Deskhero's AI also helps SnuffCo in managing their knowledge base. The AI automatically generates articles from word, powerpoint, and pdf files uploaded by the SnuffCo team. This eliminates the need for manual data entry, saving time and resources.
SnuffCo uses Deskhero's custom fields and user groups to categorize their customers and their issues. The AI uses this structured data to provide more relevant search results and suggested replies, further enhancing the efficiency of their customer support.
SnuffCo also leverages Deskhero's REST API to integrate their customer support operations with their other systems. This allows them to automate various tasks, such as ticket creation and updates, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled SnuffCo to provide faster and more accurate responses to their customers, improving their customer satisfaction and loyalty.
How does Deskhero's AI improve the efficiency of SnuffCo's customer support?
Deskhero's AI uses OpenAI embeddings to generate suggested replies to customer queries, reducing response times. It also uses structured data to provide more relevant search results and suggested replies. Furthermore, it automates the generation of knowledge base articles, eliminating the need for manual data entry.
How does SnuffCo use Deskhero's REST API?
SnuffCo uses Deskhero's REST API to integrate their customer support operations with their other systems. This allows them to automate various tasks, such as ticket creation and updates.
How has Deskhero improved SnuffCo's customer satisfaction?
By providing faster and more accurate responses to customer queries, Deskhero has helped SnuffCo improve their customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Growing of Snuff Tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
