SnuffMasters uses Deskhero's AI to manage their increasing volume of customer support tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries, improving efficiency and customer satisfaction.
With Deskhero's AI, SnuffMasters has been able to enhance their knowledge base. The AI automatically generates articles from word, powerpoint, and pdf files uploaded by the team. This not only saves time and resources but also ensures that the knowledge base is always up-to-date.
SnuffMasters uses Deskhero's custom fields and user groups to categorize their customers and their issues. The AI uses this structured data to provide more relevant search results and suggested replies, further improving the efficiency of their customer support.
Through Deskhero's REST API, SnuffMasters has integrated their customer support operations with their other systems. This has allowed them to automate various tasks, such as ticket creation and updates, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled SnuffMasters to provide faster and more accurate responses to their customers, improving their customer satisfaction and loyalty.
How does Deskhero's AI help SnuffMasters manage their customer support tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries. This reduces response times and improves customer satisfaction.
How does SnuffMasters use Deskhero's REST API?
SnuffMasters uses Deskhero's REST API to integrate their customer support operations with their other systems. This allows them to automate various tasks, such as ticket creation and updates.
How has Deskhero improved SnuffMasters' customer satisfaction?
By providing faster and more accurate responses to customer queries, Deskhero has helped SnuffMasters improve their customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Growing of Snuff Tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
