TobaccoGrowth Inc. uses Deskhero's AI to manage their customer support tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduces the time taken to respond to customer queries but also ensures that the responses are accurate and relevant.
With Deskhero's AI, TobaccoGrowth Inc. has been able to enhance their knowledge base. The AI automatically generates articles from word, powerpoint, and pdf files uploaded by the team. This not only saves time and resources but also ensures that the knowledge base is always up-to-date.
TobaccoGrowth Inc. uses Deskhero's custom fields and user groups to categorize their customers and their issues. The AI uses this structured data to provide more relevant search results and suggested replies, further improving the efficiency of their customer support.
Through Deskhero's REST API, TobaccoGrowth Inc. has integrated their customer support operations with their other systems. This has allowed them to automate various tasks, such as ticket creation and updates, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled TobaccoGrowth Inc. to provide faster and more accurate responses to their customers, improving their customer satisfaction and loyalty.
How does Deskhero's AI help TobaccoGrowth Inc. manage their customer support tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries. This reduces response times and ensures that the responses are accurate and relevant.
How does TobaccoGrowth Inc. use Deskhero's REST API?
TobaccoGrowth Inc. uses Deskhero's REST API to integrate their customer support operations with their other systems. This allows them to automate various tasks, such as ticket creation and updates.
How has Deskhero improved TobaccoGrowth Inc.'s customer satisfaction?
By providing faster and more accurate responses to customer queries, Deskhero has helped TobaccoGrowth Inc. improve their customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Growing of Snuff Tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
