Sorghum Supreme receives numerous customer inquiries daily, ranging from product information to farming techniques. They use Deskhero's advanced AI capabilities to manage these inquiries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI-powered knowledge base is a significant asset for Sorghum Supreme. It auto-generates articles from word, powerpoint, pdf files, and even scrapes the company's website for the latest information. This ensures that the knowledge base is always up-to-date and comprehensive.
Deskhero's AI also enhances the search results within the platform. When a customer support representative searches for information to resolve a ticket, the AI provides the most relevant content based on its understanding of the query and the available knowledge base.
With Deskhero, Sorghum Supreme has significantly reduced the time spent on resolving customer inquiries. The AI-powered suggested replies help the customer support representatives to respond quickly and accurately to the customers.
Moreover, the REST API allows Sorghum Supreme to integrate Deskhero with other systems in their IT landscape, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI enhance the search results?
The AI uses OpenAI Embeddings from various sources to understand the query and provide the most relevant content from the available knowledge base.
How does the AI-powered knowledge base stay up-to-date?
The knowledge base auto-generates articles from uploaded files and scrapes the company's website for the latest information.
How does Deskhero integrate with other systems?
Deskhero provides a REST API that allows it to integrate with other systems in the company's IT landscape.
* This article provides an example of how a fictive company in the Growing of Sorghum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
