Sorghum Savvy's customer support team often needs to search through a vast amount of information to resolve customer inquiries. They use Deskhero's AI capabilities to make this process more efficient. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to enhance the search results.
The AI-powered search provides the most relevant content based on the search query. This significantly reduces the time spent on searching for information and allows the customer support team to resolve the inquiries faster.
Sorghum Savvy also uses Deskhero's custom email domains feature to manage the incoming customer inquiries. The AI uses the content of these emails to suggest replies and enhance the search results.
Moreover, Sorghum Savvy uses Deskhero's user groups feature to assign the inquiries to the right team members. The AI uses the information from the user groups to enhance the suggested replies and search results.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of Sorghum Savvy's customer support.
How does Deskhero's AI enhance the search results?
The AI uses OpenAI Embeddings from various sources to understand the search query and provide the most relevant content.
How does Sorghum Savvy use Deskhero's custom email domains feature?
Sorghum Savvy uses the custom email domains feature to manage the incoming customer inquiries. The AI uses the content of these emails to suggest replies and enhance the search results.
How does the AI use the information from the user groups?
The AI uses the information from the user groups to enhance the suggested replies and search results.
* This article provides an example of how a fictive company in the Growing of Sorghum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
