Golden Grain's customer support team handles a large volume of tickets daily. They use Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies to the tickets.
The AI also enhances the ticket management process by categorizing the tickets based on their content. This helps the customer support team to prioritize the tickets and handle them effectively.
Deskhero's Kanban board provides a visual representation of the ticket workflow. The AI-powered suggested replies and ticket categorization help the team to move the tickets through the workflow quickly.
Golden Grain also uses Deskhero's custom fields feature to capture specific information in the tickets. The AI uses this information to enhance the suggested replies and search results.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of Golden Grain's ticket management process.
How does Deskhero's AI suggest replies to the tickets?
The AI uses OpenAI Embeddings from various sources to understand the content of the ticket and suggest the most relevant reply.
How does the AI categorize the tickets?
The AI analyzes the content of the tickets and categorizes them based on their relevance to different topics or issues.
How does Golden Grain use Deskhero's custom fields feature?
Golden Grain uses the custom fields feature to capture specific information in the tickets, which the AI uses to enhance the suggested replies and search results.
* This article provides an example of how a fictive company in the Growing of Sorghum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
