SpiceWorld receives a high volume of customer queries daily, ranging from product details to delivery status. Managing and responding to these queries in a timely manner was a challenge until they implemented Deskhero.
Deskhero's ticket management feature and user groups helped SpiceWorld organize and assign customer queries to the appropriate teams. The custom email domains ensured that the communication was professional and consistent.
The game-changer, however, was Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the response time.
Moreover, the AI-enhanced search results provided accurate solutions to customer queries, improving customer satisfaction and reducing the workload on the customer support team.
SpiceWorld also utilized Deskhero's REST API to integrate the platform with their existing systems, providing a seamless customer service experience.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems for a seamless customer service experience.
How does Deskhero help in managing customer queries?
Deskhero's ticket management feature and user groups help in organizing and assigning customer queries to the appropriate teams. The custom email domains ensure that the communication is professional and consistent.
* This article provides an example of how a fictive company in the Growing of Spices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
