SpiceGarden has a large customer base with diverse queries ranging from cultivation methods to delivery timelines. Managing these queries was proving to be a challenge until they adopted Deskhero. The platform's ticket management feature helped them organize and prioritize customer requests effectively.
With Deskhero's custom fields, SpiceGarden was able to categorize tickets based on the type of query, urgency, and other relevant factors. This helped in assigning the right team to handle specific issues, thus improving efficiency.
The advanced AI capabilities of Deskhero revolutionized SpiceGarden's customer service. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
This AI-powered solution significantly reduced the time taken to respond to customer queries. It also helped in providing accurate and relevant solutions by enhancing search results.
Furthermore, the REST API allowed SpiceGarden to integrate Deskhero with their existing systems, providing a seamless customer service experience.
How does Deskhero's AI enhance the customer service experience?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This is then used to generate suggested replies and enhance search results, providing accurate and timely responses to customer queries.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems for a seamless customer service experience.
How does Deskhero help in organizing customer queries?
Deskhero's ticket management feature helps in organizing and prioritizing customer queries. The custom fields allow you to categorize tickets based on various factors like type of query, urgency, etc., helping in efficient assignment and resolution of issues.
* This article provides an example of how a fictive company in the Growing of Spices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
