HerbNspice has a vast knowledge base consisting of cultivation techniques, spice varieties, and usage recommendations. Managing this information and making it easily accessible to customers was a challenge until they adopted Deskhero.
Deskhero's structured data lists and comprehensive search bar made it easy for HerbNspice to organize their knowledge base and enable customers to find the information they need quickly.
The advanced AI capabilities of Deskhero took this a step further. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then used to generate suggested replies and enhance search results.
As a result, HerbNspice was able to provide accurate and relevant information to their customers in a timely manner. This not only improved customer satisfaction but also reduced the workload on their customer support team.
Additionally, the REST API provided by Deskhero allowed HerbNspice to integrate the platform with their existing systems, ensuring a smooth customer service experience.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This is then used to generate suggested replies and enhance search results, making it easier for customers to find the information they need.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems for a seamless customer service experience.
How does Deskhero help in organizing the knowledge base?
Deskhero's structured data lists and comprehensive search bar make it easy to organize your knowledge base and enable customers to find the information they need quickly.
* This article provides an example of how a fictive company in the Growing of Spices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
