SweetCane Inc. receives numerous queries from their global clientele regarding their sugar cane products, farming practices, and sustainability initiatives. Managing these inquiries was a challenge until they implemented Deskhero. The platform's structured data lists, custom fields, and user groups allowed them to categorize and prioritize tickets effectively.
The advanced AI capabilities of Deskhero were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, SweetCane was able to provide faster and more accurate responses to customer inquiries.
The AI-powered system suggested replies based on the relevant content found, significantly reducing the response time and improving customer satisfaction. The comprehensive search bar also enhanced the support team's efficiency by providing quick access to the necessary information.
Deskhero's REST API enabled seamless integration with SweetCane's existing systems, ensuring uninterrupted workflow. The custom email domains feature helped maintain the brand's consistency in communication.
Overall, Deskhero's AI capabilities have transformed SweetCane's customer support, resulting in improved service quality and customer satisfaction.
How has Deskhero improved SweetCane's response time?
By leveraging AI to suggest replies based on relevant content from previous tickets, knowledge base articles, and other resources, Deskhero has significantly reduced the time it takes for SweetCane to respond to customer inquiries.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
Does Deskhero maintain brand consistency in communication?
Yes, with the custom email domains feature, Deskhero helps maintain brand consistency in all communications.
* This article provides an example of how a fictive company in the Growing of sugar cane industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
