SugarField Corp. often received repetitive queries about their farming practices, product specifications, and sustainability efforts. To manage these, they implemented Deskhero, which helped them categorize and handle these inquiries effectively with its structured data lists, custom fields, and ticket management features.
Deskhero's advanced AI capabilities were instrumental in enhancing SugarField's knowledge base. The AI system used OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate relevant content. This enriched the knowledge base, making it a more comprehensive resource for both customers and support staff.
The AI-powered comprehensive search bar provided quick access to necessary information, improving the efficiency of the support team. The knowledge base articles generated from Word, PowerPoint, PDF files, and scraped website data further enriched the knowledge base.
Deskhero's REST API allowed for easy integration with SugarField's existing systems, ensuring a smooth workflow. The custom email domains maintained the company's brand identity in all communications.
By leveraging Deskhero's AI capabilities, SugarField Corp. has significantly improved their knowledge base, leading to better customer support and satisfaction.
How does Deskhero's AI system enhance the knowledge base?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate relevant content, thereby enriching the knowledge base.
Can Deskhero generate knowledge base articles from various file formats?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data.
Does Deskhero maintain brand identity in communications?
Yes, Deskhero's custom email domains feature helps maintain the company's brand identity in all communications.
* This article provides an example of how a fictive company in the Growing of sugar cane industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
