CaneGrow Ltd. faced challenges in managing the high volume of customer inquiries about their cultivation methods, product quality, and environmental impact. Implementing Deskhero helped them organize and manage these inquiries efficiently with features like structured data lists, custom fields, and ticket management.
Deskhero's advanced AI capabilities played a crucial role in enhancing CaneGrow's customer support. The AI system utilized OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant responses to customer inquiries. This not only improved the accuracy of responses but also reduced the response time.
The comprehensive search bar powered by AI provided quick access to necessary information, improving the efficiency of the support team. The kanban board feature helped in visualizing the workflow and tracking the progress of each ticket.
Deskhero's REST API allowed for easy integration with CaneGrow's existing systems, ensuring a smooth workflow. The custom email domains maintained the company's brand identity in all communications.
By leveraging Deskhero's AI capabilities, CaneGrow Ltd. has significantly improved their helpdesk services, leading to better customer satisfaction.
How does Deskhero's AI system improve the accuracy of responses?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant responses, thereby improving the accuracy of responses.
Can Deskhero help in visualizing the workflow?
Yes, Deskhero's kanban board feature helps in visualizing the workflow and tracking the progress of each ticket.
Does Deskhero maintain brand identity in communications?
Yes, Deskhero's custom email domains feature helps maintain the company's brand identity in all communications.
* This article provides an example of how a fictive company in the Growing of sugar cane industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
