TobaccoFields Co., a prominent player in the tobacco industry, was grappling with a high volume of customer queries and complaints. They needed a solution that could help them manage these queries more efficiently and effectively.
They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services. Deskhero's advanced AI capabilities enabled TobaccoFields Co. to streamline their customer support processes and improve response times.
The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhanced search results, making it easier for customer support agents to find the necessary information to resolve customer issues. This led to improved customer satisfaction and freed up customer support agents to focus on more complex tasks.
Overall, Deskhero's advanced AI capabilities have revolutionized TobaccoFields Co.'s customer support processes, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero improve search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data.
What other features does Deskhero offer?
In addition to its advanced AI capabilities, Deskhero offers features such as structured data lists, custom fields, custom email domains, user groups, tickets management, kanban board, knowledge base, website scraping, a comprehensive search bar, and a REST API.
* This article provides an example of how a fictive company in the Growing of tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
