TobaccoGrow Inc., a leading tobacco farming company, was struggling with an increasing volume of customer queries and complaints. They needed a solution that could help them manage and respond to these queries more efficiently.
They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services. With its advanced AI capabilities, Deskhero was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time it took for customer support agents to respond to queries. The AI also enhanced search results, making it easier for agents to find the information they needed to resolve customer issues.
As a result, TobaccoGrow Inc. was able to improve its response times, increase customer satisfaction, and free up their customer support agents to focus on more complex tasks. The company also benefited from Deskhero's other features, such as structured data lists, custom fields, and a comprehensive search bar.
Overall, Deskhero's advanced AI capabilities have transformed TobaccoGrow Inc.'s customer support processes, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero improve search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data.
What other features does Deskhero offer?
In addition to its advanced AI capabilities, Deskhero offers features such as structured data lists, custom fields, custom email domains, user groups, tickets management, kanban board, knowledge base, website scraping, a comprehensive search bar, and a REST API.
* This article provides an example of how a fictive company in the Growing of tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
