GoldenLeaf Ltd., a rapidly growing tobacco company, was facing challenges in managing their expanding customer base. Their customer support team was overwhelmed with the increasing number of queries and complaints.
To address this issue, GoldenLeaf Ltd. implemented Deskhero, a SaaS platform designed for customer support and helpdesk services. Deskhero's advanced AI capabilities allowed the company to manage their customer support processes more efficiently.
The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Additionally, the AI-enhanced search results made it easier for customer support agents to find the necessary information to resolve customer issues. This not only improved response times but also enhanced the overall customer experience.
By leveraging Deskhero's advanced AI capabilities, GoldenLeaf Ltd. was able to streamline their customer support processes, improve efficiency, and enhance customer satisfaction.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
How does Deskhero's AI improve response times?
Deskhero's AI generates suggested replies using relevant content found through OpenAI Embeddings. This significantly reduces the time taken to respond to customer queries.
How does Deskhero enhance the customer experience?
Deskhero enhances the customer experience by improving response times and making it easier for customer support agents to find the necessary information to resolve customer issues.
* This article provides an example of how a fictive company in the Growing of tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
