TomatoTech has a wide range of products and services, each with its own set of complexities. To manage the high volume of customer queries, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero help in sorting and categorizing these tickets based on the issue type, urgency, and other custom fields defined by TomatoTech.
Deskhero’s AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries and also ensures consistent quality in responses.
The comprehensive search bar powered by AI helps TomatoTech's support agents quickly find relevant information from the vast knowledge base, previous tickets, and other resources. This feature has drastically reduced the resolution time and improved customer satisfaction.
TomatoTech also uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems. This seamless integration allows them to have a unified view of their customer interactions, further enhancing their support services.
With Deskhero, TomatoTech has been able to streamline their customer support process, improve response times, and increase customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to categorize incoming queries, suggest replies, and enhance search results. This helps in quick and efficient resolution of customer queries.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing CRM, ERP, or any other systems.
How does Deskhero improve customer satisfaction?
By leveraging AI to quickly and accurately respond to customer queries, Deskhero helps in improving response times and resolution quality, thereby increasing customer satisfaction.
* This article provides an example of how a fictive company in the Growing of Tomatoes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
