TomatoGrow deals with a variety of customer queries ranging from basic product questions to complex cultivation techniques. They use Deskhero's ticket management system to efficiently handle these queries. The AI capabilities of Deskhero help in categorizing these tickets based on the issue type, urgency, and other parameters defined by TomatoGrow.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduces the time taken to respond to customer queries but also ensures the consistency and accuracy of the responses.
The AI-powered comprehensive search bar is a key tool for TomatoGrow's support agents. It allows them to quickly find relevant information from the knowledge base, previous tickets, and other resources, leading to faster resolution of customer queries.
TomatoGrow also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to have a unified view of their customer interactions, further enhancing their customer service.
With Deskhero, TomatoGrow has been able to optimize their customer interactions, improve response times, and increase customer satisfaction.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to categorize incoming queries and suggest replies. This helps in quick and efficient resolution of customer queries.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
How does Deskhero improve customer satisfaction?
By leveraging AI to quickly and accurately respond to customer queries, Deskhero helps in improving response times and resolution quality, thereby increasing customer satisfaction.
* This article provides an example of how a fictive company in the Growing of Tomatoes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
