GreenVine receives a multitude of customer queries regarding their products. To manage these efficiently, they use Deskhero's structured data lists and user groups features. These allow them to categorize their customers and queries, enabling faster and more accurate responses.
Deskhero's AI capabilities play a crucial role in managing GreenVine's extensive knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant content for new knowledge base articles. This helps GreenVine keep their knowledge base up-to-date and relevant.
The AI-powered comprehensive search bar is another feature that GreenVine finds extremely useful. It allows their support agents to quickly find relevant information from the knowledge base, previous tickets, and other resources, leading to quicker resolution of customer queries.
GreenVine also uses Deskhero's custom email domains feature to maintain a professional image in their customer interactions. The AI capabilities of Deskhero help in sorting and categorizing these emails based on various parameters defined by GreenVine.
By leveraging Deskhero's advanced AI capabilities, GreenVine has been able to significantly improve their customer support services, leading to higher customer satisfaction.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant content for new knowledge base articles. This helps in keeping the knowledge base up-to-date and relevant.
Can Deskhero handle customer emails?
Yes, Deskhero provides a custom email domains feature that allows you to manage customer emails. The AI capabilities of Deskhero help in sorting and categorizing these emails based on various parameters.
How does Deskhero improve the efficiency of customer support services?
Deskhero's AI capabilities help in categorizing customer queries, suggesting replies, enhancing search results, and managing the knowledge base. This leads to quicker resolution of queries and improved efficiency of customer support services.
* This article provides an example of how a fictive company in the Growing of Tomatoes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
