TuberTech's customer support team was overwhelmed with the volume of tickets they were receiving daily. They needed a solution that could help them manage and prioritize these tickets effectively. With Deskhero's ticket management and kanban board features, the team was able to structure their workflow and prioritize tasks based on urgency and importance.
Deskhero's AI capabilities have been instrumental in improving the response time and accuracy of TuberTech's support team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero's AI suggests relevant content and replies to incoming queries. This has not only reduced the time taken to respond to a ticket but also improved the quality of responses.
The knowledge base feature of Deskhero has been particularly useful for TuberTech. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, making it easy for the support team to create a comprehensive knowledge base. This has reduced the number of repetitive queries and allowed the team to focus on more complex issues.
Deskhero's website scraping feature has also been beneficial for TuberTech. The AI scrapes the company's website for relevant information and updates the knowledge base accordingly. This ensures that the support team always has the most up-to-date information at their fingertips.
Finally, the comprehensive search bar and REST API of Deskhero have made it easy for TuberTech's support team to find the information they need quickly and integrate Deskhero with other systems.
How does Deskhero's AI improve the response time of the support team?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant content and replies to incoming queries. This reduces the time taken to respond to a ticket and improves the quality of responses.
How does Deskhero's knowledge base feature work?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy for the support team to create a comprehensive knowledge base, reducing the number of repetitive queries.
What is the benefit of Deskhero's website scraping feature?
Deskhero's AI scrapes the company's website for relevant information and updates the knowledge base accordingly. This ensures that the support team always has the most up-to-date information.
* This article provides an example of how a fictive company in the Growing of Tubers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
