PotatoPro's helpdesk team was struggling with the increasing number of queries and complaints from customers. They needed a solution that could help them manage these issues effectively and provide timely responses. Deskhero's structured data lists and custom fields features enabled the team to categorize and manage queries efficiently.
Deskhero's AI capabilities have played a crucial role in improving the performance of PotatoPro's helpdesk team. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI provides suggested replies to incoming queries. This has significantly reduced the time taken to resolve a query and improved the quality of responses.
The knowledge base feature of Deskhero has been a game-changer for PotatoPro. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, allowing the helpdesk team to build a robust knowledge base. This has led to a decrease in the number of repetitive queries and enabled the team to concentrate on more complex issues.
Deskhero's website scraping feature has provided an additional advantage for PotatoPro. The AI scrapes the company's website for relevant information and updates the knowledge base accordingly. This ensures that the helpdesk team always has the most current information.
Lastly, the comprehensive search bar and REST API of Deskhero have made it simple for PotatoPro's helpdesk team to quickly find the information they need and integrate Deskhero with other systems.
How does Deskhero's AI improve the performance of the helpdesk team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide suggested replies to incoming queries. This significantly reduces the time taken to resolve a query and improves the quality of responses.
How does Deskhero's knowledge base feature benefit the helpdesk team?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files, allowing the helpdesk team to build a robust knowledge base. This leads to a decrease in the number of repetitive queries and enables the team to concentrate on more complex issues.
What is the advantage of Deskhero's website scraping feature?
Deskhero's AI scrapes the company's website for relevant information and updates the knowledge base accordingly. This ensures that the helpdesk team always has the most current information.
* This article provides an example of how a fictive company in the Growing of Tubers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
