GreenThumb Farms receives a high volume of inquiries from restaurants, grocery stores, and individual customers. The company uses Deskhero's ticket management system to efficiently handle these inquiries. However, the real game-changer for GreenThumb Farms is Deskhero's advanced AI capabilities.
The company has a vast knowledge base consisting of articles, manuals, and policies related to their farming practices, product details, and delivery schedules. Deskhero's AI capabilities leverage OpenAI Embeddings to scan this knowledge base and generate suggested replies to customer inquiries. This significantly reduces the time spent by support staff on each ticket, allowing them to handle more tickets within the same timeframe.
Deskhero's AI also enhances the search results within the knowledge base. When support staff search for information to assist customers, the AI provides the most relevant content first, making it easier and quicker to find the needed information.
Additionally, GreenThumb Farms uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant external sources. This ensures that the AI always has the most current data to work with when generating suggested replies and enhancing search results.
Overall, Deskhero's advanced AI capabilities have allowed GreenThumb Farms to streamline their customer support process, improve response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to scan your knowledge base and use the information it finds to generate suggested replies to customer inquiries.
How does Deskhero's AI enhance search results?
When you search for information within your knowledge base, Deskhero's AI provides the most relevant content first, making it quicker and easier to find the information you need.
What is website scraping and how does GreenThumb Farms use it?
Website scraping is a feature that allows Deskhero to gather information from external websites. GreenThumb Farms uses this feature to keep their knowledge base updated with the latest information from relevant sources.
* This article provides an example of how a fictive company in the Growing of vegetables industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
