Walnut World receives numerous customer queries daily regarding their walnut varieties, cultivation practices, and order details. With Deskhero, they can effectively manage these queries using the kanban board and user groups features.
The AI capabilities of Deskhero have been instrumental for Walnut World. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero is able to find relevant content and generate suggested replies. This has greatly reduced the time taken to respond to customer queries.
Deskhero's AI also enhances search results, making it easier for the helpdesk team to find relevant information swiftly. This is particularly useful when dealing with complex queries that require detailed responses.
The custom fields and structured data lists features of Deskhero allow Walnut World to categorize and prioritize queries effectively. This ensures that urgent queries are addressed promptly, improving customer satisfaction.
Overall, Deskhero's advanced AI capabilities have improved Walnut World's helpdesk operations, reducing response times and enhancing customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to improve the relevancy of search results. This makes it easier for the helpdesk team to find the information they need quickly.
How does Deskhero help in managing helpdesk queries?
Deskhero provides features like kanban board and user groups to manage helpdesk queries effectively. It also allows for categorization and prioritization of queries using custom fields and structured data lists.
* This article provides an example of how a fictive company in the Growing of Walnuts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
