Walnut Wonders receives a high volume of customer queries daily regarding their walnut growing processes, product availability, and shipping details. With Deskhero, they are able to manage these tickets effectively using the kanban board and user groups features.
The AI capabilities of Deskhero have been particularly beneficial for Walnut Wonders. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero is able to find relevant content and generate suggested replies. This has drastically reduced the time taken to respond to customer queries.
Deskhero's AI also enhances search results, making it easier for the customer support team to find relevant information quickly. This is particularly useful when dealing with complex queries that require detailed responses.
The custom fields and structured data lists features of Deskhero allow Walnut Wonders to categorize and prioritize tickets effectively. This ensures that urgent queries are addressed promptly, improving customer satisfaction.
Overall, Deskhero's advanced AI capabilities have streamlined Walnut Wonders' customer support process, reducing response times and improving customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to improve the relevancy of search results. This makes it easier for the customer support team to find the information they need quickly.
How does Deskhero help in managing customer support tickets?
Deskhero provides features like kanban board and user groups to manage customer support tickets effectively. It also allows for categorization and prioritization of tickets using custom fields and structured data lists.
* This article provides an example of how a fictive company in the Growing of Walnuts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
