GoldenGrain Ltd. had a vast amount of information related to wheat farming and products that needed to be organized and made accessible to their customers. They were looking for a solution that could help them manage this information and use it to provide better support to their customers.
By implementing Deskhero, GoldenGrain Ltd. was able to leverage the platform's AI capabilities to enhance their knowledge base. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then used to generate new knowledge base articles, making the information more accessible to the customers.
Furthermore, the AI-powered search bar has improved the usability of their knowledge base. The search results are enhanced by the AI system, providing more relevant and accurate information to the customers. This has resulted in improved customer satisfaction and reduced workload for the support team.
The custom fields and structured data lists provided by Deskhero have also helped GoldenGrain Ltd. to better organize their knowledge base. This has made it easier for the customers to find the information they need, further improving their experience.
With Deskhero's advanced AI capabilities, GoldenGrain Ltd. has been able to enhance their knowledge base and provide better support to their customers.
How does Deskhero's AI system enhance the knowledge base?
Deskhero's AI system uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate new knowledge base articles, making the information more accessible to the customers.
How does Deskhero improve the usability of the knowledge base?
Deskhero's AI-powered search bar enhances the search results, providing more relevant and accurate information to the customers. The platform also provides features like custom fields and structured data lists that help in better organization of the knowledge base.
How has Deskhero improved customer satisfaction for GoldenGrain Ltd.?
By making the information more accessible and improving the usability of the knowledge base, Deskhero has helped GoldenGrain Ltd. improve their customer satisfaction.
* This article provides an example of how a fictive company in the Growing of Wheat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
