BountifulHarvest Co. was struggling with managing the increasing number of customer support tickets. They needed a solution that could help them handle these tickets efficiently and provide timely responses to their customers.
By implementing Deskhero, BountifulHarvest Co. was able to leverage the platform's AI capabilities to improve their ticket management. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Furthermore, the AI-powered search bar has improved the efficiency of their helpdesk services. The search results are enhanced by the AI system, providing more relevant and accurate information to the customers. This has resulted in improved customer satisfaction and reduced workload for the support team.
The kanban board provided by Deskhero has also helped BountifulHarvest Co. to better track and manage their support tickets. This has made it easier for the support team to prioritize and handle the tickets, further improving their efficiency.
With Deskhero's advanced AI capabilities, BountifulHarvest Co. has been able to improve their ticket management and provide efficient customer support.
How does Deskhero's AI system improve ticket management?
Deskhero's AI system uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies, reducing the response time. The AI system also enhances the search results, providing more relevant and accurate information to the customers.
How does Deskhero help in tracking and managing support tickets?
Deskhero provides a kanban board that helps in better tracking and managing support tickets. This makes it easier for the support team to prioritize and handle the tickets.
How has Deskhero improved customer satisfaction for BountifulHarvest Co.?
By providing quick and accurate responses to customer queries and making it easier for the support team to manage tickets, Deskhero has helped BountifulHarvest Co. improve their customer satisfaction.
* This article provides an example of how a fictive company in the Growing of Wheat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
