WheatGrow Inc. was facing challenges managing the high volume of customer queries related to their wheat products, farming techniques, and distribution channels. They needed a solution that could efficiently handle these queries and provide quick and accurate responses.
By implementing Deskhero, WheatGrow Inc. was able to leverage the platform's AI capabilities to automate their customer support. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Furthermore, the AI-powered search bar has improved the efficiency of their helpdesk services. The search results are enhanced by the AI system, providing more relevant and accurate information to the customers. This has resulted in improved customer satisfaction and reduced workload for the support team.
The custom fields and structured data lists provided by Deskhero have also helped WheatGrow Inc. to better organize their customer queries and support tickets. This has made it easier for the support team to track and manage the tickets, further improving their efficiency.
With Deskhero's advanced AI capabilities, WheatGrow Inc. has been able to streamline their customer support and helpdesk services, improving their response time and customer satisfaction.
How does Deskhero's AI system improve the efficiency of customer support?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, reducing the response time. The AI system also enhances the search results, providing more relevant and accurate information to the customers.
How does Deskhero help in organizing customer queries and support tickets?
Deskhero provides features like custom fields and structured data lists that help in better organization of customer queries and support tickets. This makes it easier for the support team to track and manage the tickets.
How has Deskhero improved customer satisfaction for WheatGrow Inc.?
By providing quick and accurate responses to customer queries and making it easier for the support team to manage tickets, Deskhero has helped WheatGrow Inc. improve their customer satisfaction.
* This article provides an example of how a fictive company in the Growing of Wheat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
