Winery Wonders receives numerous customer queries about their wines and the grape varieties used. Managing these queries was a challenge until they adopted Deskhero. The platform's ticket management feature allows them to categorize and prioritize tickets, ensuring prompt responses to all customer queries.
Deskhero's advanced AI capabilities have transformed the way Winery Wonders handles customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, greatly reducing the time taken to respond to customer queries.
The AI also enhances search results, making it easier for the support team to find relevant information. This is particularly useful when dealing with complex queries that require in-depth knowledge of wine production.
The knowledge base feature of Deskhero has been a major asset for Winery Wonders. The company has a wealth of information in the form of word, powerpoint, and pdf files. Deskhero's AI can generate knowledge base articles from these files, making it easy for the support team to access and share this information with customers.
Thanks to Deskhero's advanced AI capabilities, Winery Wonders has been able to provide superior customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
Can Deskhero's AI handle complex queries?
Yes, Deskhero's AI enhances search results, making it easier for the support team to find relevant information. This is particularly useful when dealing with complex queries that require in-depth knowledge of wine production.
How does Deskhero's knowledge base feature work?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files. This makes it easy for the support team to access and share this information with customers.
* This article provides an example of how a fictive company in the Growing of Wine Grapes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
