Vineyard Visions receives a large volume of customer queries ranging from grape cultivation techniques to wine production processes. Managing these queries was a challenge until they adopted Deskhero. The platform's ticket management feature allows them to categorize and prioritize tickets, ensuring that no query goes unanswered.
Deskhero's advanced AI capabilities have been a game-changer for Vineyard Visions. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhances search results, making it easier for the support team to find relevant information. This is particularly useful when dealing with complex queries that require in-depth knowledge of grape cultivation and wine production.
The knowledge base feature of Deskhero has also proved invaluable for Vineyard Visions. The company has a wealth of information in the form of word, powerpoint, and pdf files. Deskhero's AI can generate knowledge base articles from these files, making it easy for the support team to access and share this information with customers.
Overall, Deskhero's advanced AI capabilities have enabled Vineyard Visions to provide superior customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
Can Deskhero's AI handle complex queries?
Yes, Deskhero's AI enhances search results, making it easier for the support team to find relevant information. This is particularly useful when dealing with complex queries that require in-depth knowledge.
How does Deskhero's knowledge base feature work?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files. This makes it easy for the support team to access and share this information with customers.
* This article provides an example of how a fictive company in the Growing of Wine Grapes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
