GreenOnion Ltd. uses Deskhero's AI capabilities to manage their tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. This feature has significantly reduced the time spent on each ticket, improving the overall efficiency of the helpdesk team.
The company also uses the AI to enhance the search results within the platform. When a helpdesk representative searches for information to resolve a ticket, the AI uses the OpenAI Embeddings to find the most relevant content. This feature has improved the accuracy of the information provided, increasing user satisfaction.
GreenOnion Ltd. uses the AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has made it easier to keep the knowledge base up-to-date, ensuring that the helpdesk team always has the most recent information at their fingertips.
Deskhero's REST API has been integrated into GreenOnion Ltd.'s existing systems, allowing for seamless data exchange. This integration has further streamlined the helpdesk process, reducing the need for manual data entry.
Overall, Deskhero's advanced AI capabilities have transformed the way GreenOnion Ltd. manages its helpdesk services. The platform has not only improved the efficiency of the team but also enhanced the quality of the support provided to users.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. This helps to provide quick and accurate responses to user inquiries.
How does Deskhero's AI enhance search results within the platform?
When a search is performed in Deskhero, the AI uses OpenAI Embeddings to find the most relevant content. This ensures that the most accurate and useful information is provided.
Can Deskhero's AI generate knowledge base articles from any type of file?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to keep the knowledge base up-to-date with the latest information.
* This article provides an example of how a fictive company in the Growing of onions in greenhouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
