Peanut Power Inc. has a vast customer base that frequently requires assistance with various issues ranging from product inquiries, order tracking, and quality concerns. The company uses Deskhero's ticket management system to efficiently handle these customer queries. However, with the increasing volume of tickets, the support team often struggles to provide timely responses.
To address this, Peanut Power Inc. utilizes Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps in finding relevant content which is then sent through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to tickets and enhances the overall efficiency of the support team.
Furthermore, the AI-powered comprehensive search bar allows the support team to quickly find relevant information from the vast database of knowledge base articles, previous tickets, and uploaded files. This not only speeds up the resolution process but also ensures that the responses provided are accurate and consistent.
The AI capabilities also enhance the user experience on the customer side. Customers can get quick and accurate responses to their queries without having to wait for a support agent. This not only improves customer satisfaction but also reduces the workload on the support team.
Overall, by leveraging Deskhero's advanced AI capabilities, Peanut Power Inc. has been able to significantly improve the efficiency of their customer support and helpdesk services, resulting in improved customer satisfaction and reduced operational costs.
How does Deskhero's AI capabilities help in improving the efficiency of the support team?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to tickets. The AI-powered search bar also helps in quickly finding relevant information, speeding up the resolution process.
How does Deskhero's AI capabilities improve the user experience?
Customers can get quick and accurate responses to their queries thanks to Deskhero's AI capabilities. This reduces the waiting time for customers and improves their overall experience.
How does Deskhero's AI capabilities reduce operational costs?
By improving the efficiency of the support team and reducing the time taken to respond to tickets, Deskhero's AI capabilities help in reducing operational costs. It also reduces the workload on the support team, allowing them to focus on more complex tasks.
* This article provides an example of how a fictive company in the Growing of peanuts and other oilseeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
