Oilseed Oasis Ltd. deals with a high volume of customer queries on a daily basis. These range from simple product inquiries to complex quality concerns. To manage these effectively, the company uses Deskhero's ticket management system. However, the sheer volume of tickets often leads to delays in response times, affecting customer satisfaction.
To mitigate this, Oilseed Oasis Ltd. integrates Deskhero's advanced AI capabilities into their helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content. This content is then processed through OpenAI's ChatGPT to produce suggested replies, significantly reducing response times and enhancing the efficiency of the helpdesk team.
Moreover, the AI-powered comprehensive search bar enables the helpdesk team to swiftly locate pertinent information from the extensive database of knowledge base articles, previous tickets, and uploaded files. This accelerates the resolution process and ensures the consistency and accuracy of the responses provided.
On the customer side, the AI capabilities provide quick and precise responses to their queries, eliminating long wait times. This greatly improves the customer experience and reduces the burden on the helpdesk team.
In conclusion, by harnessing Deskhero's advanced AI capabilities, Oilseed Oasis Ltd. has markedly optimized their helpdesk services, leading to increased customer satisfaction and decreased operational expenses.
How does Deskhero's AI capabilities enhance the efficiency of the helpdesk team?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content. This content is then used to produce suggested replies, reducing response times and enhancing the efficiency of the helpdesk team. The AI-powered search bar also aids in swiftly locating relevant information, accelerating the resolution process.
How does Deskhero's AI capabilities improve the customer experience?
Deskhero's AI capabilities provide quick and precise responses to customer queries, eliminating long wait times. This greatly improves the customer experience.
How does Deskhero's AI capabilities decrease operational expenses?
By enhancing the efficiency of the helpdesk team and reducing response times, Deskhero's AI capabilities help decrease operational expenses. It also reduces the burden on the helpdesk team, allowing them to concentrate on more complex tasks.
* This article provides an example of how a fictive company in the Growing of peanuts and other oilseeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
