YamYum Foods receives a high volume of customer inquiries daily, ranging from product information requests to delivery-related queries. To handle these efficiently, the company uses Deskhero's comprehensive search bar, which is powered by advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This significantly enhances the search results, enabling the support team to find the necessary information quickly and accurately.
Furthermore, YamYum Foods uses Deskhero's AI to generate suggested replies. By analyzing the content of incoming tickets, the AI can suggest potential responses, reducing the time taken to resolve customer issues.
The company also uses Deskhero's custom email domains feature to maintain a professional image in its communications. This helps to build trust with customers and improve overall customer satisfaction.
Lastly, YamYum Foods has integrated Deskhero's REST API into its existing systems. This allows the company to automate certain tasks, such as updating the status of tickets, and further streamline its support operations.
How does Deskhero's AI enhance the search bar?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This significantly enhances the search results, enabling the support team to find the necessary information quickly and accurately.
How does Deskhero's AI generate suggested replies?
By analyzing the content of incoming tickets, Deskhero's AI can suggest potential responses. This reduces the time taken to resolve customer issues and improves customer satisfaction.
What is the benefit of using Deskhero's custom email domains feature?
Using Deskhero's custom email domains feature helps companies maintain a professional image in their communications. This can build trust with customers and improve overall customer satisfaction.
* This article provides an example of how a fictive company in the Growing Sweet Potatoes and Yams industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
