GreenThumb Growers receives numerous queries daily about vegetable growing techniques, suitable containers, and care instructions. To manage these queries efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest appropriate replies to new queries.
The AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This allows the customer support team to find relevant information quickly and accurately, thereby improving their response time.
GreenThumb Growers also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information on vegetable growing techniques. The AI analyzes this scraped data to further enhance the suggested replies and search results.
By using Deskhero's custom fields and user groups features, GreenThumb Growers can categorize their customers based on their preferences and needs. This helps the AI in providing personalized responses to each customer.
Overall, Deskhero's advanced AI capabilities have helped GreenThumb Growers to improve their customer support services by providing quick, accurate, and personalized responses to customer queries.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to suggest appropriate replies to new queries.
How does Deskhero's AI enhance the search results?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results. This allows the customer support team to find relevant information quickly and accurately.
How does Deskhero's website scraping feature help in improving customer support services?
Deskhero's website scraping feature keeps the knowledge base updated with the latest information. The AI analyzes this scraped data to further enhance the suggested replies and search results.
* This article provides an example of how a fictive company in the Growing of vegetables in containers/pots industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
