PotVeggies Inc. has a vast knowledge base that includes information on different types of vegetables, suitable containers, growing techniques, and care instructions. To keep this knowledge base updated and comprehensive, they use Deskhero's AI capabilities.
The AI analyzes word, powerpoint, and pdf files uploaded by PotVeggies Inc. and generates knowledge base articles from them. This not only saves time but also ensures that the information is presented in a structured and easy-to-understand manner.
PotVeggies Inc. also uses Deskhero's website scraping feature to gather the latest information from various sources. The AI analyzes this scraped data and incorporates it into the knowledge base articles, thereby keeping the knowledge base up-to-date.
Furthermore, the AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to enhance the content of the new articles. This ensures that the articles are relevant and useful to the customers.
Overall, Deskhero's advanced AI capabilities have helped PotVeggies Inc. to improve their knowledge base by generating comprehensive and up-to-date articles.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI analyzes word, powerpoint, and pdf files uploaded by the company and generates knowledge base articles from them. It also incorporates data scraped from various websites to keep the articles up-to-date.
How does Deskhero's AI ensure that the knowledge base articles are relevant?
The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to enhance the content of the new articles. This ensures that the articles are relevant and useful to the customers.
How does Deskhero's website scraping feature contribute to the knowledge base?
Deskhero's website scraping feature gathers the latest information from various sources. The AI analyzes this scraped data and incorporates it into the knowledge base articles, thereby keeping the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Growing of vegetables in containers/pots industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
