ContainerGreens Ltd. receives a large number of customer queries every day. To manage these queries efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of the tickets and suggest appropriate replies.
The AI also categorizes the tickets based on their content, using Deskhero's custom fields feature. This helps the customer support team to prioritize the tickets and handle them effectively.
Furthermore, the AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to enhance the suggested replies. This ensures that the replies are accurate and relevant to the queries.
ContainerGreens Ltd. also uses Deskhero's user groups feature to categorize their customers based on their preferences and needs. This helps the AI in providing personalized responses to each customer.
Overall, Deskhero's advanced AI capabilities have helped ContainerGreens Ltd. to streamline their customer support services by managing tickets efficiently and providing accurate and personalized responses.
How does Deskhero's AI assist in ticket management?
Deskhero's AI analyzes the content of the tickets and suggests appropriate replies. It also categorizes the tickets based on their content, helping the customer support team to prioritize and handle them effectively.
How does Deskhero's AI ensure that the replies to customer queries are accurate?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the suggested replies. This ensures that the replies are accurate and relevant to the queries.
How does Deskhero's user groups feature help in providing personalized responses?
Deskhero's user groups feature allows the company to categorize their customers based on their preferences and needs. This helps the AI in providing personalized responses to each customer.
* This article provides an example of how a fictive company in the Growing of vegetables in containers/pots industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
