VeggieBoost uses Deskhero's ticket management system to handle the increasing volume of customer queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to respond to customers.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This has improved the ability of VeggieBoost's support team to quickly find the information they need to assist customers.
To keep their knowledge base updated with the latest information, VeggieBoost uses Deskhero's AI to generate knowledge base articles from their various documents. This has eliminated the need for manual input and has ensured that the knowledge base is always current.
The custom fields and user groups features of Deskhero allow VeggieBoost to effectively categorize their customers and queries. This has streamlined their workflow and has enabled them to provide personalized service to their customers.
Overall, the advanced AI capabilities of Deskhero have greatly improved VeggieBoost's customer support services, leading to higher customer satisfaction and efficiency.
How does Deskhero's AI handle the increased volume of customer queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries. This significantly reduces the time taken to respond to customers, thereby handling the increased volume of queries efficiently.
How does Deskhero's AI improve the search results?
Deskhero's AI leverages OpenAI Embeddings from uploaded files like policies, manuals, and presentations to provide more accurate and relevant search results. This helps the support team to quickly find the information they need to assist customers.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI generates knowledge base articles from various documents like Word, PowerPoint, and PDF files. This ensures that the knowledge base is always updated with the latest information without requiring manual input.
* This article provides an example of how a fictive company in the Growing of vegetables and melons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
