FarmFresh receives a wide variety of customer queries, from product details to delivery schedules. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, drastically reducing the time taken to respond to customers.
FarmFresh also uses Deskhero's AI to enhance their search results. By leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations, the AI provides more accurate and relevant search results. This has improved the ability of FarmFresh's support team to quickly find the information they need to assist customers.
Deskhero's AI also generates knowledge base articles from FarmFresh's various documents. This feature has been instrumental in keeping their knowledge base up-to-date with the latest information, without requiring manual input from the team.
The custom fields and user groups features of Deskhero allow FarmFresh to categorize their customers and queries effectively. This has improved their workflow and enabled them to provide personalized service to their customers.
Overall, the advanced AI capabilities of Deskhero have revolutionized FarmFresh's customer support services, leading to higher customer satisfaction and efficiency.
How does Deskhero's AI improve response times at FarmFresh?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries. This reduces the time spent by the support team in crafting responses, thereby improving response times.
How does Deskhero's AI enhance search results at FarmFresh?
Deskhero's AI leverages OpenAI Embeddings from uploaded files like policies, manuals, and presentations to provide more accurate and relevant search results. This helps the support team to quickly find the information they need to assist customers.
How does Deskhero's AI help in keeping the knowledge base updated at FarmFresh?
Deskhero's AI can generate knowledge base articles from various documents like Word, PowerPoint, and PDF files. This keeps the knowledge base updated with the latest information without requiring manual input.
* This article provides an example of how a fictive company in the Growing of vegetables and melons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
