Hairfinity receives a high volume of customer queries regarding product selection, installation, and care. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing response time.
The AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. This feature helps the support team find relevant information quickly, improving their productivity.
Deskhero's AI capabilities also help in generating knowledge base articles from word, powerpoint, pdf files. This feature allows Hairfinity to keep their knowledge base updated with the latest information, providing accurate responses to customer queries.
Furthermore, Deskhero's website scraping feature helps Hairfinity keep track of customer reviews and feedback on different platforms. The AI analyzes this data to provide insights into customer satisfaction and areas of improvement.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of Hairfinity's helpdesk services, leading to higher customer satisfaction.
How does Deskhero's AI help in managing tickets at Hairfinity?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets, reducing the response time.
How does Deskhero's AI enhance search results at Hairfinity?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results, helping the support team find relevant information quickly.
How does Deskhero's AI help in generating knowledge base articles at Hairfinity?
The AI can generate knowledge base articles from word, powerpoint, pdf files, keeping the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Hair Extensions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
