LuxeTress receives numerous customer queries daily regarding product usage, maintenance, and troubleshooting. To manage these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing response time.
The AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. This feature helps the support team find relevant information quickly, improving their productivity.
Deskhero's AI capabilities also help in generating knowledge base articles from word, powerpoint, pdf files. This feature allows LuxeTress to keep their knowledge base updated with the latest information, providing accurate responses to customer queries.
Furthermore, Deskhero's website scraping feature helps LuxeTress keep track of customer reviews and feedback on different platforms. The AI analyzes this data to provide insights into customer satisfaction and areas of improvement.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of LuxeTress' customer support, leading to higher customer satisfaction.
How does Deskhero's AI help in managing tickets at LuxeTress?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets, reducing the response time.
How does Deskhero's AI enhance search results at LuxeTress?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results, helping the support team find relevant information quickly.
How does Deskhero's AI help in generating knowledge base articles at LuxeTress?
The AI can generate knowledge base articles from word, powerpoint, pdf files, keeping the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Hair Extensions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
