StyleStar Hair Salon, a leading hair styling business, was facing challenges in managing customer inquiries and complaints effectively. They decided to use Deskhero's advanced AI capabilities to streamline their customer support process.
With Deskhero, StyleStar was able to leverage AI to generate suggested replies to customer inquiries. The AI analyzed previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to provide relevant responses, significantly reducing the response time.
Deskhero's comprehensive search bar powered by AI helped StyleStar's support team to quickly find relevant information from the vast database of previous tickets, knowledge base articles, and other resources. This feature improved the efficiency of the support team and reduced the time spent on each ticket.
The AI also enhanced the search results by using OpenAI Embeddings from the available data. This made it easier for the support team to find the most relevant information and provide accurate solutions to the customers.
By using Deskhero's advanced AI capabilities, StyleStar Hair Salon was able to improve their customer support process, increase client satisfaction, and reduce the workload of their support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate relevant responses to customer inquiries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from the available data to enhance the search results, making it easier to find the most relevant information.
What are the benefits of using Deskhero's AI capabilities?
Using Deskhero's AI capabilities can improve the efficiency of the customer support process, reduce the response time, and increase client satisfaction.
* This article provides an example of how a fictive company in the Hair Styling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
